Shipping & Returns

 Returns Policy

1. Eligibility for Returns

   • Most new, unopened items can be returned within 30 days of delivery for a full refund.
   • If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs.

2. Refund Timeline

   • Refunds are typically processed within 7 to 15 days of returning your package. This timeline includes:
     • Transit Time: 2 to 7 business days for the item to reach us.
     • Processing Time: 2 to 5 business days to process the return once received.
     • Bank Processing: 3 to 7 business days for your bank to finalize the refund.

3. Return Process

   • Contact us with your order number and details about the product you'd like to return.
   • We will provide you with detailed instructions on how to proceed.
     
     

Shipping Policy

1. Shipping Restrictions

   • Some products may have restrictions or cannot be shipped to international destinations.

2. Shipping Estimates

   • Delivery estimates are based on item availability and the shipping method selected at checkout.
   • Shipping date estimates will appear on the shipping quotes page.

3. Weight-Based Shipping Rates

• Shipping rates for many items are determined by their weight, rounded up to the next full pound in compliance with shipping provider policies.
  
  

For assistance, please reach out to our support team at support@zendosolar.com.