Effective Date: 10/01/2024
Last Updated: 11/15/2024
Zendo Solar ("we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website, products, or services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Email address (e.g., support@zendosolar.com)
- Phone number
- Address
- Payment information (e.g., billing and shipping details)
b. Non-Personal Information
- IP address
- Browser type and operating system
- Usage data, including pages visited and time spent on our website
- Cookies and tracking technologies (see Section 5)
2. How We Use Your Information
We use the information we collect to:
- Process orders, payments, and warranty claims.
- Respond to inquiries or support requests at support@zendosolar.com.
- Deliver products and services to your specified location.
- Improve our website, products, and services.
- Send updates, promotional offers, and other marketing communications (only with your consent).
- Comply with legal obligations or resolve disputes.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with:
- Service Providers: For shipping, payment processing, and customer support.
- Legal Authorities: If required by law or in connection with legal proceedings.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. When your data is no longer needed, we securely delete or anonymize it.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality and user experience.
- Track and analyze website traffic.
- Enable marketing and advertising campaigns.
You can manage or disable cookies through your browser settings.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccuracies in your data.
- Deletion: Request the deletion of your personal data.
- Objection: Opt-out of marketing communications or data processing based on legitimate interests.
- Data Portability: Receive your personal data in a structured, machine-readable format.
To exercise your rights, please contact us at support@zendosolar.com.
7. Security
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing your information.
9. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: support@zendosolar.com